So I'm terrible about going to the dentist. Ace is constantly on my case to go, and I accept his riding me about it because I know he's right, but I've had such bad experiences with dentists, pretty much ever since my first. It's not that I have terrible teeth, or that dentists have been incompetent. It's that the nature of the business has changed.
My first dentist was a high school classmate of my dad's. He was (is) awesome. When we lived in Chicago, he wasn't particularly nearby, but I think my parents liked the opportunity to catch up, so we'd drive an hour and a half to get there - fit all four of us in in one afternoon. He had this fantastic blue-on-blue shag carpeting and a matching checkers set with those pretty enamel checkers pieces that make a wonderful clicky sound when you play on the permanent formica table. The individual rooms each had that wallpaper that was of a forest scene, so as you sat there you were completely enveloped by two-dimensional trees. I think different rooms were different seasons. He piped in soft rock - I always think of him when I hear early Michael Jackson or Wings. Some people wanna fill the world with silly love songs - what's wrong with that?
But the best thing - maybe most dentists do this - was that, at the conclusion of every visit, you could go to his big drawer of toys and pick one. They were cheapie, Cracker Jack box-type toys, rubber ball-and-paddle games, that one where you give the guy various facial hair arrangements with iron filings and a magnet. They were great, and it was the ultimate goal of every visit. I still remember the one time when I was "a little too old" for the toy drawer, but didn't realize it yet. It was a little awkward when I asked if I could pick out my plastic plaything. When I got older, I was delighted to note that he had dental health brochures that said things like, Pizza is good for your teeth.
When my family lived in Hong Kong, we'd save our dental visits for summer vacations at my grandmother's house in Illinois - from there our dentist was a two hour drive away, but it was still totally worth it. At some point we incorporated a visit to the Sanrio store at the nearby mall, and that made it even better. Kiki! Lala! Keroppi!
Anyway, checkups and cleanings with that first dentist were all business. Cleaning, fluoride, fill a cavity if you need it. There was none of this whitening-bonding-capping-GRILL business that dentists seem to be all about these days. Maybe my dad's friend was, you know, not making a profit out of us, but just doing us a kindness, so he had no incentive to push cosmetic procedures. But I certainly felt like his priority was his patients' oral health, not how to milk them for unnecessary procedures.
After growing up and moving on, I visited only one dentist who did not ask me, often in so many words, "Is there anything that would make you a little bit happier about your smile?" They'd push every manner of cosmetic improvement - and it was really burdensome, not just to constantly, politely decline procedures, but to have to be in the position of judging the best thing for your own teeth. I don't know!! I didn't go to dental school!! (The one dentist who didn't do this was an older man near my grandmother's. All he cared about was cavities. Is it simply generational?)
So I'm just tired of being sold to. I'm tired of not knowing whether my dentist is recommending something because I need it or my teeth will fall out, or he's just trying to squeeze me for eight hundred bucks. (And you know insurance quibbles with whether these things are necessary or cosmetic, so odds are it's coming out of my pocket.) I want a doctor. An advisor. I want a dentist I can trust!
So it's been too long and the fact that I'm finally getting around to seeking out a dentist now is a huge step for me - it's been at least two years since the last guy recommended I replace all my fillings with tooth-colored ones, and at the same time informed me that insurance probably wouldn't cover it but in any event he was outside my insurance network. What's finally motivating me now is the usual vanity: I've decided to finally put my home bleaching kit into action and want to start with a perfectly clean set of choppers.
So I started looking for a dentist through word of mouth. People at work didn't have much to say, so I went to Aetna and got their list of people near me, and took the list to Yelp. Great feedback. Told me which dentists were groping their hygienists; which dentists seemed to be excessively salesmanny, which were hamfisted and pokey, and which were guilty of securities fraud. Just what I was looking for.
Unfortunately, I didn't come away with the name of someone who seemed really great. Probably the happy patients are keeping him/her all to themselves.
So instead I thought about finding someone who would seem to be a nice, neighborhood dentist, i.e. somebody with community accountability and an interest in developing long-term relationships built on trust rather than those just looking to churn cleanings and laser stain removals. I looked for an education at a school I'd heard of (for whatever that's worth).
I found a neighborhood that seemed to have a good sense of community; I found two dentists. Both went to schools I knew something about - both on the East Coast. I liked that. It made me feel they had come out here to settle. One was, I think, thirty-something; the other, I reckon, my dad's age. I was tempted by the latter, because of the old-school (i.e. frugal) attitude I apparently prefer, but it turned out he was a surgeon and the young guy was a general care dude. But that's cool. I figure, the young guy I can talk to. And he went to a fancy pants school. You know, that school whose name makes people drop to their knees. And he was "accepting new patients!"
After spending half a day figuring out WHO, I spent another half a day figuring out HOW, on the phone with Aetna, fussing with my internet username and password and incorrect zip code, all in order to make this guy my assigned "primary care" guy. I was finally in.
So today, I called for an appointment, got the machine (after hours) and left a message.
"I'm a new customer and I haven't yet visited. I'd like to come in for a checkup and cleaning. Any day this week, ideally first thing in the morning. Would you call me back?"
They called me back, still after hours (a good sign!).
"Hello, you called for an appointment?"
"Yes!"
"Your insurance?"
"Aetna DMO!"
"You're a new patient?"
"Yes!"
"First available appointment?"
"Sure."
"Okay, first available appointment is..."
Wait for it.
"I'll put you down for 9 am on October third."
p.s. Thanks to rebelz.net for the picture.
p.p.s. I know, I know, you've getting jack by way of content this month. I keep telling myself it's because I want to post more or less chronologically and I think the next thing I want to share is last weekend in Oregon (gorgeous!) and I can't do that till I upload all the pictures, which takes time, to crop and rename and whatnot, plus the camera-computer wire is always floating here and there and I know it'll be a groaningly long post and I just can't get started. I'll get on it, maybe even tonight.
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